Close To My Heart products are shipped from the United States to Australia with Landmark Global. Orders ship from the Close To My Heart, Inc. warehouse in Pleasant Grove, Utah, USA. For customs purposes, the Consignor (sender) of your order is Close To My Heart, Inc., the parent company of Close To My Heart Australasia Pty Ltd.
Standard in-house turnaround time for most orders is 2 to 4 working days from the time the order arrives at Close To My Heart. Shipping charges are as follows:
Retail subtotal less than $150 AUD
$9.50 AUD per shipping address
(Note: Only one shipping address is
currently allowed per order on OBAs.)
Retail subtotal between $150–$549.99 AUD
$19.50 AUD per shipping address
Greater than $550 AUD
$29.50 AUD per shipping address
*Please note that shipping is always based on the full retail value of the item, even when the item is purchased at a discount.
Landmark ships via Air from the USA to the nearest Australian hub, either in Brisbane, Melbourne, or Sydney. From those hub locations, orders are sent through Australia Post for final delivery. Tracking information will be sent to you from Landmark, typically within 24 hours of your order being shipped. The tracking number on your package will be updated as it arrives in Australia and is transferred to Australia Post, who will deliver it directly to you.